Help Desk Representative II - Spanish Speaker

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Help Desk Representative II - Spanish Speaker

Position Summary & Key Areas of Responsibility 

  • 24/7 coverage

  • Works directly with customers to resolves recurring or standard problems 

  • Works directly with NCR and 3rd party Vendor technicians to resolve HW or SW problems 

  • Provides daily and weekly incident tracking sheets to report on the performance 

  • Reviews incident history to determine recurring faults 

  • Provides technical support and assistance to clients and businesses regarding hardware and software issues...

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