SW Support Engineer I

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SW Support Engineer I

KEY AREAS OF RESPONSIBILITY:

  • Incident management, ensuring logs are collected and team leader is kept updated along with customer.

  • Taking ownership of all critical incidents from start to finish. 

  • Act as a point of escalation for priority calls that are generated by customers including those which have the potential to seriously impact business/ability to trade.

  • Investigate and work on resolving ongoing issues

  • Monitor emails for any request from Problem management and act accordingly and in timely fashion

  • Follow defined escalation process

  • Create and Share knowledge in the designated Team knowledge base

BASIC QUALIFICATIONS...

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